Last updated: [Insert Date]Effective for all users: [Insert Effective Date]

These Terms of Service (“Terms”) govern your use of the website [Website URL], mobile applications, and related services (“Services”) provided by [Your Company Name] (“we,” “us,” or “our”). By accessing or using the Services, you agree to these Terms and our [Privacy Policy]. If you do not agree, please do not use our Services.

1. Scope of Services

1.1 Core Services

We operate an online platform for purchasing physical goods, digital products, and services (“Products”) across the United States, European Union, and other supported regions. Services include:

• Product browsing, search, and purchase functionality
• Order processing, payment facilitation, and global shipping
• Account management, order tracking, and customer support
• Personalized recommendations, loyalty programs, and promotional offers

1.2 Service Standards

• Customer Support: Available 24/7 via email (support@yourcompany.com) and live chat; response within 12 business hours for urgent inquiries.
• Order Confirmation: Sent via email within 2 hours of purchase, including order details and estimated delivery dates.
• Technical Uptime: Aim for 99.5% server availability, excluding planned maintenance (notified in advance via website banner).

2. User Accounts

2.1 Account Creation

• You must be at least 18 years old (or the legal age of majority in your jurisdiction) to create an account.
• Provide accurate registration information (name, email, billing/shipping address). False information may result in account suspension.

2.2 Account Security

• You are responsible for maintaining password confidentiality and restricting access to your account.
• Notify us immediately of any unauthorized account activity via support@yourcompany.com.

2.3 Account Closure

• You may close your account at any time via “Account Settings” > “Delete Account.”
• We may terminate your account without notice if you violate these Terms or engage in fraudulent activity.

3. Order Placement & Fulfillment

3.1 Order Acceptance

• Orders are subject to our inventory verification. We reserve the right to cancel orders due to stock shortages, pricing errors, or fraud concerns.
• Customized/products (e.g., engraved items) are non-cancellable once production begins.

3.2 Pricing & Payments

• Prices are displayed in USD or EUR (based on your location) and include applicable taxes (VAT/GST where required).
• Accepted payment methods: Credit/debit cards (Visa, Mastercard, American Express), PayPal, and regional alternatives (e.g., Klarna, Sofort).
• Currency conversion (if applicable) is processed at the prevailing exchange rate on the transaction date.

3.3 Shipping & Delivery

• Shipping rates calculated at checkout based on destination, weight, and delivery speed (standard/expedited options).
• Estimated delivery dates are provided for guidance only; we are not liable for carrier delays beyond our control.
• Import duties/taxes (for non-EU/non-US orders) are the buyer’s responsibility and payable to local customs authorities.

4. User Obligations

4.1 Prohibited Activities

You agree not to:

• Use the Services for commercial resale, data scraping, or automated querying (except with our written consent).
• Upload/distribute malware, hate speech, or infringing content.
• Attempt to bypass security features, reverse-engineer our systems, or interfere with other users’ access.

4.2 Compliance with Laws

You must comply with all applicable laws in your jurisdiction, including export controls (e.g., ITAR regulations for military-related products).

5. Intellectual Property

5.1 Ownership

All content on the Services (text, logos, product designs, software) is the property of [Your Company Name] or its licensors and protected by copyright, trademark, and patent laws.

5.2 Permitted Use

You may use content for personal, non-commercial purposes only. Reproduction, modification, or distribution without written consent is strictly prohibited.

6. Service Modifications & Termination

6.1 Changes to Terms

We may update these Terms from time to time. Significant changes will be posted 30 days in advance; continued use after the effective date constitutes acceptance.

6.2 Service Suspension

We may temporarily suspend Services for maintenance, security updates, or legal compliance, with reasonable notice where possible.

7. Limitation of Liability

7.1 Exclusion of Damages

To the fullest extent permitted by law, we shall not be liable for:

• Indirect, consequential, or punitive damages (e.g., lost profits, business interruption).
• Errors in product descriptions, pricing, or availability (corrected promptly upon notice).

7.2 Product Warranties

Product warranties (if any) are provided by manufacturers/sellers directly. Refer to the product page for warranty details.

8. Dispute Resolution

8.1 Governing Law

These Terms are governed by the laws of [State/Country, e.g., Delaware, USA or Ireland (for EU-based users)], without regard to conflict of laws principles.

8.2 Dispute Resolution Forum

All disputes arising from these Terms will be resolved exclusively through binding arbitration in [City, e.g., Wilmington, DE or Dublin, Ireland], in accordance with the rules of the American Arbitration Association (AAA) or the European Court of Justice as applicable.

9. Contact Information

For questions about these Terms, contact us at:

• Email: legal@yourcompany.com
• Address: [Your Company Address]
• Phone: [+XX XXX XXX XXX]

10. Entire Agreement

These Terms, together with our [Privacy Policy] and [Shipping Policy], constitute the entire agreement between you and us regarding your use of the Services.

© [Year] [Your Company Name]. All rights reserved.