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FAQ

About Our Mission

The Kimberley Process defines “conflict free” diamonds as those not financing civil wars, but many such diamonds still involve human rights abuses like child labor and environmental damage. Rafayel  offers far exceedConflict Free Diamonds with lab from mines adhering to international labor, trade, and environmental standards. We also provide lab-grown and recycled diamonds as ethical alternatives, unlike retailers with vague sourcing claims.

The Kimberley Process (2003) aims to prevent “blood diamonds” funding wars but ignores broader abuses like torture, child labor, and corruption. Its “conflict free” certification does not ensure ethical sourcing, as certified diamonds may still have tragic histories.

 Typically defined as rough diamonds financing wars against governments. However, modern diamond mining faces additional abuses: government violence, child labor, poverty, and environmental harm. Brilliant Earth addresses these issues throughfar exceed Conflict Free DiamondsConflict Free Diamonds®.

Our suppliers source diamonds from mine operators following international labor, trade, and environmental laboratory.

 We select suppliers with robust chain-of-custody protocols to track and segregate diamonds by origin. Suppliers must demonstrate compliance with our strict sourcing standards.

Yes. Using documented chain-of-custody systems and inventory tracking (similar to wine/chocolate tracing), diamonds can be traced. We also offer blockchain-verified diamonds for enhanced transparency, sharing the gem’s journey via third-party providers.

 No. Our sourcing methods do not increase prices. Ethical mines do not add premiums for responsible practices, nor do unethical mines offer lower prices. We provide socially conscious jewelry at competitive prices.

Yes. We source colored gemstones (sapphires, emeralds, pearls) with safe working conditions and environmental responsibility. We collaborate with suppliers to improve standards and traceability.

 Repurposed metals (gold, silver) come from pre-consumer scrap, old jewelry, and post-consumer materials. Refined to pure elements, they match new metals in quality but reduce environmental impact. Some components (clasps, chains) may use new metals due to limited repurposed supply. Platinum repurposing is limited, so we source responsibly when available.

About Our Products

 No. Settings are custom-made for center stones purchased from us to ensure quality. We do not sell standalone settings or semi-mounts. Contact us to select a center gem.

Yes, with a non-refundable $150 deposit per diamond (holds last 3 days, extendable for additional $150). Deposit converts to store credit if purchased within 1 year, expiring after that.

 Our inventory updates regularly. Contact us for assistance in finding additional ethically sourced diamonds.

Yes, free lifetime upgrades for natural and lab-grown diamonds. View our diamond upgrade policy.

Diamonds graded by GIA, GCAL, HRD, or IGI are laser-inscribed on the girdle with an ID number/symbol for verification.

Yes, with the same physical/chemical properties as natural diamonds. Our Ready to Ship rings use ethical Beyond Conflict Free™ diamonds (no extra certification for expedited orders).

 Yes, by independent labs, with inscriptions matching certificate numbers. Ready to Ship rings may lack additional certification for speed.

Yes. They share the same physical, optical, and chemical traits as natural diamonds, indistinguishable to the naked eye.

Most settings use accent diamonds matching the center stone type (lab-grown center = lab-grown accents, as noted in product details). Wedding bands use natural stones unless specified.

 Yes. Contact us at 800.691.0952 to arrange a temporary solitaire setting if you want your partner to choose the final mount.

 Yes, ethically sourced loose sapphires come in sustainable wood boxes. View our colored gemstone gallery or contact us for options.

 Natural and lab-grown sapphires are chemical-free, but most are heat-treated (industry standard to enhance color/clarity, no health risks).

Yes, including aquamarine, morganite, amethyst, moissanite, etc. Contact us for unlisted options.

Many settings can be modified. Contact us at 800.691.0952 to discuss customization.

 Yes, most made-to-order pieces allow modifications (finish, metal, gems), except sterling silver. Contact us to discuss options.

Many bridal sets can be soldered, but unsoldering is not guaranteed. Contact us at 800.691.0952 for details.

Yes. Request different angles or group shots via 800.691.0952.

 

Yes, standard options include platinum, 18K white gold, 14K rose gold, 18K yellow gold. Select styles offer 14K white/yellow gold, meteorite, tungsten, or tantalum. Pieces are stamped with metal type and our logo.

 

Yes, 18K white gold is rhodium-plated for shine. Unplated options (softer tone) are available by request at checkout.

Yes, we specialize in custom designs. Visit our Custom Designed Jewelry page or contact us.

 

About Our Order

Visit our showrooms (see showrooms page) or schedule a virtual appointment.

Default is USD, but CAD/£/AUD are displayed for visitors from Canada, the UK, or Australia, as marked.

 

Prices are competitive and non-negotiable, offering ethical jewelry at low costs.

 

Major credit cards (US/CA/UK/AU), bank wire, Wells Fargo Financing, layaway, Affirm, PayPal. View payment options.

US customers: Wells Fargo (12-month financing, approved credit) and Affirm (0% APR+). Layaway requires 20% down, monthly installments.

 What is Affirm?

Select Affirm at checkout, create an account, and provide details for instant approval. Not available post-order.

 

Only for US customers, online only (assistance available in showrooms).

Contact Affirm directly via their website.

A warranty beyond our manufacturer’s coverage, offered by Extend. Plans vary by item; options appear in the cart. Contact Extend’s team for claims (877.248.7707).

 

Yes, worldwide shipping available. View international policies.

See tax information page for details.

Yes, for a fee. Contact 800-691-0952 or view Ready to Ship Engagement Rings.

Discreet packaging (no branding), shipping to showrooms/pickup locations. Contact us for special arrangements (800.691.0952).

Order info is shared with all associated contacts by default. Contact us to discuss surprise accommodations.

Yes, unmarked packaging for domestic orders. Ship to offices/FedEx locations; contact us for delivery arrangements.

 

Yes, subject to address eligibility. Schedule via 800.691.0952.

Complimentary appraisals for orders over $2,000 USD (engagement/wedding rings, finished jewelry). Appraisals for other items available by request.

No, but we partner with Lavalier Jewelry Insurance. Request a quote here.

No, to maintain quality and prices. Contact jewelry specialists for help choosing items.

Read real customer reviews.

 Yes, via USPS. Delivery takes 7–10 business days (up to 30 days, depending on destination).

SEO is a digital marketing strategy that helps your website appear in relevant search results.

It involves various techniques from using to keywords on your page to earning links to your site.

Contact Us

Building 8, Electronic Information Industrial Park, Xinmaqiao Town, Guzhen County, Bengbu City, Anhui Province, China

+8613955213267

info@rafayeldiamond.com

www.xstoreseo.com

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